FAQ

Are your fragrances 100% authentic?

Yes. At The Fragrance House, we source our fragrances directly from authorized distributors and guarantee every bottle we sell is 100% genuine. We do not sell counterfeit or fake products.

How long does shipping take?

Orders are processed within 1-2 business days and typically arrive within 3-5 business days across the United States. You'll receive a tracking number by email as soon as your order ships.

Do you offer free shipping?

Yes, The Fragrance House offers free shipping on all orders within the United States, with no minimum purchase required.

What is your return policy?

We accept returns within 30 days of delivery on unopened, unused fragrances in their original packaging. If your item arrives damaged or defective, contact us within 7 days for a free replacement or refund. See our full Refund Policy for details.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

How can I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also check your order status by logging into your account.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations.

Do you ship internationally?

Currently The Fragrance House ships within the United States only. We're working on expanding to more countries soon.

Still have questions?

Reach out to our support team through our Contact page and we'll be happy to help.